Short Notice Cancellations
Ability&Ambition Pty Ltd has a Short Notice Cancellation Policy in which we are able to claim 100% of the agreed fee associated with the scheduled support from the participant’s plan, subject to the NDIS Pricing Arrangements and Price Limits and the terms of the service agreement with the participant.
A cancellation is a short notice cancellation if the participant:
• Does not show up for a scheduled support within a reasonable time, or is not present at the agreed place and within a reasonable time when the provider is travelling to deliver the support; or
• Has given less than seven (7) clear days’ notice for a support.
For supports delivered to a group of participants, if a participant cancels their attendance and Ability&Ambition Pty Ltd is unable find another participant to attend the group session in their place, and the other requirements for a short notice cancellation are met, Ability&Ambition Pty Ltd is permitted to bill the participant who has made the short notice cancellation at the previously agreed rate that they would have billed if the participant had attended the group, this includes Short Term Accommodation.
Please note this policy is in line with the NDIS Pricing Arrangement and Price Limits Document, available at http://ndis.gov.au